UNIX – Problems using FTP

  • Problem: My FTP program connects and then won’t display a list of files on your server, or immediately disconnects

    Solution: You need to toggle the Passive Mode setting on your FTP program. If it is currently off, turn it on. If it is currently on, turn it off. If that doesn’t solve the problem, you might need to try a different FTP program.

 

  • Problem: My FTP program seems to disconnect often without warning

    Solution: Our server has a timeout of 300 seconds. If it does not see any files transmit during that time it disconnects your FTP client. To reconnect, look for an menu option or button that says Connect or Reconnect. On FileZilla,Reconnect is found under the File menu.

 

  • Problem: Files I publish on the remote server have the wrong timestamp

    Solution: In your FTP program you will need to find the setting which allows you to adjust the server time zone. You would change the remote time stamp by -3 hours. In FileZilla, this setting can be reached under the Advanced menuServer timezone offset section when creating a site profile.

    The load-balanced, clustered web servers hosting your site are physically located at two different time zones. One set of servers is located on the East Coast and the other is located in the Mid-West. All servers are standardized to reflect EST regardless of timezone they are actually in.

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