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Disappearing Emails from Inbox

Are all of your emails from your inbox disappearing as they arrive?

Disappearing emails occur when more than one computer is set-up with your email profile: perhaps a home or second computer and the office computer.

The second computer is set-up to "Deliver New Email to" Personal Folders NOT to your Exchange Account, pulling the mail off the server and onto your local hard-drive.

To correct this issue: (Follow these steps on the NEW computer setup):

1. Open Microsoft Outlook -> Select Tool -> & click on Email Accounts ->
2. Select View or Change Existing Email Accounts ->
3. Next
4. In this dialog box, in the lower left-hand corner:
   - "Deliver new email to the following location:"
   - From the Drop-Down menu, change the option from Personal Folders to "Mailbox - Your Name"
5. Finish

you will have to restart Outlook for the change to take effect.

To retrieve the mail that 'disappeared':

1. Open Microsoft Outlook
2. Click on "GO" in the top Menu bar [next to File, Edit, etc..] & select Folder List
3. Scroll down until you see "Personal Folders"
4. Under "Personal Folders", click on the Inbox Folder
5. Highlight all of the email
   - Hold down your SHIFT key and highlight with your mouse, the first and last email (everything else in between will highlight as well)
6. Right Click
7. Move to Folder
8. Select Inbox in 'Mailbox - Your Name'