Change Management Categories
Categories of change
Consistent with ITIL standards, with control comes flexibility. EasyStreet's Change Management Procedures are designed to control change while allowing flexibility for today's rapidly evolving IT systems.
Changes outside of Change Management
These are changes that do not require a Request for Change (RFC) and Change Approval Board (CAB) review. Changes outside of Change Management include user account maintenance, such as add, change and delete. Changes to data, including database and web page content, are also outside of Change Management, unless it is content that EasyStreet's NOC is actively monitoring within EasyStreet's application monitoring service.
Standard Changes
All changes not outside of Change Management (see above) that are not emergency changes will follow EasyStreet's six-step Change Management Procedure.
Emergency Changes
EasyStreet's procedures recognize that you can't always wait to make a change. We allow for break/fix types of changes required by service degradation or an outage in your system. EasyStreet's Change Manager, working through our NOC, will immediately review the required change. After the emergency change is implemented, EasyStreet's six-step Change Management Procedures will be followed to document and review the emergency change. This procedure ensures that all system changes receive the level of attention and detail required by ITIL.
To learn more about EasyStreet's Change Management Procedures and other ITIL standards we follow to ensure quality service, contact your EasyStreet account manager at 503-646-8400.
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