Important announcements

9/7/2022

We are sending a series of emails about changes to authentication for our easystreet.net customers using different email clients, so far we have sent out to customers running iOS devices (iphones and ipads) as well as outlook 2013 and 2016. Please let us know if we can help with this changes.

8/30/2022

We will be sending out a series of emails over the next few weeks related to changes with email accounts on easystreet.net. These announcements will be regarding changes necessary for upcoming Microsoft authentication changes from Basic Authentication to Modern Authentication. We will be updating this page as we send them out so that you have a reference point for confirming the messages are valid and indeed from us.

8/14/2022

Easystreet.net password errors

After some extensive work with Microsoft we have learned that they are changing authentication methods for all of their hosted email accounts and they are doing rolling disables of what is called “Basic Authentication” in favor of “Modern Authentication” for 48 hours at a time. We will begin to provide details how to change this on different email clients. This is a similar situation of what we experienced a week ago without being able to get more specific details. You can access your email at https://portal.office365.com in the interim. We have taken manual steps to enable service.

We are as frustrated as everyone else at this point about this as we had not been notified this was happening but it has been in the works since May 2021 apparently. Since it affects some but not all of our customers we will begin contacting the affected customers once we have been able to get a list. There will be updated support pages in the next couple of days.
If you use Thunderbird, follow the tutorial here.

8/5/2022

Customers with easystreet.net email addresses.

Microsoft has disabled basic authentication for our easystreet.net customers. We are hearing from a small number of people that their POP accounts are no longer able to receive emails and in some cases send email. To correct this issue you will need to re-add your email account to your mail client (Outlook, Mac Mail, etc) and set it up as either an “Exchange” or “IMAP” account. Do not delete your POP account. If you do, you may lose any emails downloaded onto your device.
If you use Thunderbird, follow the tutorial here.

4/6/2022

We have disabled the ability to forward to Gmail, it appears spam filtering settings were changed on their servers and they are flagging mail from us as spam. This was a difficult decision but we need to allow mail to be sent to Gmail users. If you were affected by this click this article to see how to setup a external account to download your mail on Gmail.

Forwarding Emails to Your Gmail Account

3/18/2022

As of yesterday we have migrated away from our old webmail platform (Squirrel mail) to a new platform called Roundcube.

If you are having trouble maneuvering around the new platform please take a look at our user guide which can be found here.

2/24/2022

Outlook 2010 and earlier is no longer supported for our easystreet.net clients connecting to the Office 365 hosted exchange servers platform.

Starting May 23, 2022 Outlook for Android will require Android 8.0 or above and will no longer support Android version 7.1 or earlier.

11/2/2021

Customers with easystreet.net email addresses.

As you may know your accounts are using Office 365 as the underlying service. We learned today that Microsoft has finally prevented the ability for Outlook 2007 to connect for email. We know those office programs still work and it was a good version.  However this is beyond our control. The end of life was October 2017, four years ago.

Outlook 2010 is likely to be the next victim of this. We highly encourage you to upgrade in advance of this happening.

You can access outlook on the web at Outlook Web to read your email.

9/10/2021

As you have likely heard a Atmosera has sold a portion of their business to the Infinity Internet founder, Doug Palin. They have taken over operations and are quickly working on this transition. You can contact them at the email or number below.

To access your email from a web browser select the Webmail option on the left menu bear the top for the platform your service is hosted on.

Business/Pro support available 24 hours/day, 365 days/year


New

Due to current customer request volumes, we will be returning customers voice messages as soon as we can. If possible, please make your request via our support email: support@iinet.com.