Hosted Exchange Blackberry Setup

NOTE: If you have a replacement Blackberry, please click here for instructions on how to switch sync from the old device to the new device.

NOTE: Your company’s Exchange Administrator must Enable the Blackberry Serviceon your account prior to following these steps.

How to setup Blackberry to use Hosted Exchange ActiveSync:

1. Do a “Wipe” on your handheld.

NOTE: Wiping will erase all data and third-party applications on the BlackBerry. Please be sure you are ready to wipe the handheld before proceeding to the steps below.

To do a Wipe: Click Settings > Options > Security.  Press the trackwheel; on the pop-up menu select Wipe Handheld and follow the prompts.

2. Disable server-side spam filtering by:

  • Logging into OWA then,
  • Clicking “Options” on the bottom left then,
  • Unchecking “Filter Junk E-mail” then,
  • Clicking “Save and Close” at the top.

3. Close any Microsoft Outlook clients that you currently have open.

4. Make sure that you have a strong signal on the handheld by going to Settings > Options > Status > Signal. For a successful activation, it should be between 0 and -90. If not, please find a location which is between 0 and -90.

5. On the handheld, go to Enterprise Activation on the main screen and enter:

  • E-mail Address: Your Primary email address
  • Password: This can be found on the BlackBerry page of the Hosted Exchange Control Panel and is different from your email password.

NOTE: If your MX records do not point to our server use your alternate email address instead of your primary email address.  To locate your alternate email address, go to the User List page, click on the drop down arrow and choose “Outlook Setup”.

6. Press the trackwheel and choose Activate from the pop-up menu.

7. Over the next few minutes, your handheld will download a new service book and start synchronizing your PIMs (Calendar, Contacts, Tasks, & Notes) wirelessly.

NOTE: If synchronization doesn’t happen and/or activation fails after trying 2 or 3 times, please go to the Hosted Exchange Blackberry Sync Issues page.

8. Enable server-side spam filtering by:

  • Logging into OWA then,
  • Clicking “Options” on the bottom left then,
  • Putting a check in “Filter Junk E-mail” then,
  • Clicking “Save and Close” at the top.

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