Follow the steps below to determine why your connection is down and what to do about it:
Step 1. Power cycle modem and router (if present).
Step 2. Check the lights on your DSL modem.
Step 3. If possible, connect directly to the DSL modem with an Ethernet cable.
Step 4. Get Help!
Contact our Support department:
Phone: 503-906-7400 or Toll Free 1-800-207-0740