How SLOW is SLOW?
The first thing to do is find out how SLOW is SLOW. Let’s run a test from our newEasyStreet Speedtest Tool.
Depending upon your DSL circuit type and speed from the telco, you should get somewhere between 60% and 100% of your expected transfer rate. If you aren’t getting transfers that fast, the problem lies between us and you. Now that we have a baseline test, let’s try some things on your end.
Things to Try on Your End
Let’s resync your modem. Sometimes your DSL modem and the corresponding DSL modem at the telco lose synchronization. This can happen from line noise or power glitches. Thankfully it’s easy to resync them.
- Power-down your DSL modem and unplug it from the DSL phone line.
- Leave the DSL modem and line unplugged for 5 minutes.
- While your waiting, restart your computer and any other equipment between the DSL modem and the computer.
- Power-up the DSL modem and plug-in the DSL phone line.
- Wait for the appropriate green lights. Usually this will mean the DSL light is on and solid and the Ethernet/USB light is on and blinking occassionally. Sometimes the Internet light will be on, but this will depend on what mode (transparent bridging or routed bridge) your DSL modem is configured in.
Now run the speed test again. Hopefully that’s all that was needed. If there’s no change, and you have only a single computer on your DSL line, it’s time for us to check our end. Send your test results to email@example.com and we’ll check our side. If our side looks good, we’ll help you work with the telco to find the problem.
If resync’ing didn’t help and you have multiple computers sharing your DSL line, we need to reduce your network down to a single computer. We have seen speed problems with inexpensive router/hubs going bad and mis-configured proxy servers. Please remove the sharing device/computer from the network and run the above tests with a single computer directly connected to the DSL modem. Don’t forget that you will need to use a cross-over cable between the DSL modem on the computer. You will also need to reconfigure the TCP/IP settings for this computer. If the results still don’t explain the problem, send the results to firstname.lastname@example.org and we’ll check our side.
What We Do on Our End
EasyStreet currently has no speed limits on any of our DSL accounts. Ideally, your speed is limited by your telco account type and your phone line. The first thing we do is reset our end of your circuit. (This is called “clearing the subscriber” in DSL-speak.) Next we check if we see anything unusual in your circuit status – excessive errors, etc. Frankly, for speed issues on individual DSL circuits, most of the time we don’t find anything wrong. If things at your end look okay, most speed issues end up being telco related. If there’s no change after clearing your circuit, it’s time to call the telco and ask them to check their equipment.
|Verizon||Call EasyStreet 503-906-7400|
|Qwest||Call Qwest 800-903-5003|
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